Learning from positive customer service examples can help you provide a better customer service experience at your store—something that’s vital for retail businesses to succeed. In fact, according to Shopify...
Choosing the right location for your retail store is complex but crucial. It requires a deep understanding of your target market, brand, and business model. Whether you're struggling with foot...
What is Excess Inventory and How Can it be Managed?4 min read Reading Time: 3 minutes Excess Inventory Definition Excess inventory is a product that has not yet been sold...
“Returns impact cost, but they also have consequences for sustainability, quality, and customer experience, which are important pillars of our strategy,” Benoit shares. “We put a lot of focus on...
Listen to the article None min This audio is auto-generated. Please let us know if you have feedback. Dive Brief: Walmart on Tuesday said it’s expanded its delivery hours. With...
The Interactive Customer Service Association announced winners of the 2023 Elevate Awards Tuesday evening during the annual summit in Charlotte, North Carolina.ICX Association Executive Director Alicia Lavay, left, and Cherryh...
A common misconception for consumer brands is that the marketing process ends at the point of purchase. Instead, smart brands recognize that a customer’s lifetime value—or the net profit that you’ll...
Weaving AI into eCommerce Tech Stack7 min read Reading Time: 6 minutes In the ever-evolving world of eCommerce, integrating artificial intelligence into your technology stack is akin to unlocking a...
Fashion retailer rue21 has a new chief information officer. The company has named Scott Saeger, previously of GNC, to the role. Saeger, who RIS named an industry Influential in 2021 for...
Securing product placement in movies and TV shows is a complex endeavor that involves close collaboration with many different people, such as producers, directors, prop masters, set directors, stylists, make-up...
