By Eleanor EricksonCulture Coach and Former General Manager, Hampton Inn by HiltonEleanor is a hospitality professional with over two decades of experience in hotel operations and development. She inspires hospitality...
As frequent readers of my monthly training articles know, I have been a huge advocate of using a “tech for touch” approach for many years. In training articles, webcasts, and...
Photo Credit: Champalimaud Design LAS VEGAS—Bellagio released plans for a $110 million transformation of rooms and suites within its Spa Tower, delivering accommodations inspired by Italy’s Lake Como. Following the...
Unlike the Metaverse, artificial intelligence (AI) is progressing rapidly. Will and Brandt published the ChatGPT, DALL-E, and Other AI Tools You Need to Know at the end of February 2023....
One challenging aspect of owning a small business is purchasing and maintaining expensive equipment. This is especially true in the food service industry. Restaurant equipment directly affects the customer experience...
ChatGPT can generate new and unique fortunes. / Photo illustration: Nico Heins/ShutterstockChatGPT, the AI chatbot that has been called the biggest tech innovation since the iPhone, is now writing the...
By Donte P. Johnson and Jason BassDonte P. Johnson is General Manager, and Jason Bass is Director of Culture and Impact at Revival Baltimore (a JDV by Hyatt hotel) The...
A night auditor – the common name for an employee who works the front desk overnight – plays a crucial role in ensuring the smooth operation of a hotel. Today,...
The recent release of ChatGPT, a highly capable and intuitive chatbot, has created a new buzz around artificial intelligence. While the senior living industry is not known for its high...
The U.S. hotel industry has made many strides since the beginning of the COVID-19 pandemic, and 2023 has been off to a strong start. At the beginning of the year,...
