Customer ServicePhoto: WalmartJune 16, 2025Walmart has expanded its ultra-fast drone delivery to Atlanta, Charlotte, Houston, Orlando and Tampa.The leading U.S. retailer has already conducted over 150,000 drone deliveries in the...
Listen to the article 3 min This audio is auto-generated. Please let us know if you have feedback. Peloton Interactive has named Megan Imbres as chief marketing officer effective July...
PaymentsPhoto: Adobe StockJune 13, 2025There is a "significant" disconnect between how retailers perceive their payment experiences and what consumers are actually encountering and the gap in perceptions may be impacting...
You've hired smart people. Some have been with your store for years. They know your products inside and out. So why aren't they closing more sales? Here are the two...
Listen to the article 11 min This audio is auto-generated. Please let us know if you have feedback. When the checkout-free payment provider Grabango shuttered in late 2024, it dealt...
TechnologyPhoto: eugen - stock.adobe.comJune 11, 2025Walmart Canada is deploying smart lockers to support its store associates to better serve customers in its more than 400 stores nationwide.By deploying ARC device...
The global retail industry is expected to grow to $28.7 trillion by 2028. For online retail specifically, we’re forecasting that the Asia Pacific region will generate over $2 trillion of...
Retail's dirty little secret? Most of our systems don’t talk to each other.For years, we’ve bolted on new tech in hopes it would create clarity. Instead, we ended up with...
Listen to the article 4 min This audio is auto-generated. Please let us know if you have feedback. Dive Brief: Torrid could shrink its brick-and-mortar footprint by close to 30%...
Customer ServicePhoto: Adobe StockJune 6, 2025Trader Joe's and Publix tied for first place in the American Customer Satisfaction Index of most popular U.S. supermarket chains.Trader Joe's and Publix earned an...
