Retail

What will the next chapter look like in retail customer service? Conversational AI has the potential to usher in a new era in CX, cascading from seamless in-store and online...

Welcome to Repsly’s AI column aimed to highlight ways that AI can be a powerful tool for CPG brands to grow shelf space, drive sales, and maximize brand control and...

Listen to the article 2 min This audio is auto-generated. Please let us know if you have feedback. Brooklinen co-founder Rich Fulop is stepping down as CEO of the DTC...

The plugged-in Gen Z consumer demographic is the most likely to seek tech-enabled self-service solutions compared to other consumers and seem to prioritize the tech over more traditional shopping preferences...

This year marked Amazon’s ninth annual Prime Day — a two-day sales event exclusively for Prime members. In the weeks leading up to the event, Amazon revealed that this Prime...

Employee retention helps ensure high-quality team members stay with your company for years to come. Recruiting, vetting, and onboarding new employees costs your business valuable time and resources. In the...

Defensive selling is a sales approach typically driven by a sales associate's anxiety and the assumption that a customer will only make a purchase if the salesperson is proactive to...

Grocery Shopping: Now with a dash of Data and AI3 min read Reading Time: 2 minutes When Kirk Ball started predicting the future of retail operations at Giant Eagle, Inc,...

In a recent survey commissioned by Walmart, 97% of respondents spend time on administrative or operational tasks each day, limiting their ability to devote that time to the growth and expansion of...

In the fast-paced and competitive landscape of today’s market, emerging brands are constantly seeking ways to gain exposure and propel their growth. One effective avenue for achieving this is through...