US CX Index 2023 Results

US CX Index 2023 Results

US brands struggled to deliver great customer experiences in 2023, leading Customer Experience Index (CX Index™) scores to drop for an unprecedented second year in a row. While two industries...

NRF | AI Working Group

NRF | AI Working Group

Eligibility This group is open to NRF retail member companies’ business and technology leaders with responsibility for determining the key uses of AI technology within their company and related data...

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