Dive Brief: Grabango, the frictionless checkout service that’s made its way into several convenience store chains, has laid off an undisclosed number of employees, Ken Fenyo, the company’s chief marketing...
Sept. 15, 2023BJ's Wholesale Club is continuing its partnership with Feeding American in support of child and family feeding program and the BJ's Charitable Foundation has committed over $1 million...
Retail sales growth in the US has been gradually decelerating, and retailers are feeling the squeeze. In our newly published report, 2023 Retail Competition Tracker, US, we examine offline and...
Learning from positive customer service examples can help you provide a better customer service experience at your store—something that’s vital for retail businesses to succeed. In fact, according to Shopify...
Choosing the right location for your retail store is complex but crucial. It requires a deep understanding of your target market, brand, and business model. Whether you're struggling with foot...
What is Excess Inventory and How Can it be Managed?4 min read Reading Time: 3 minutes Excess Inventory Definition Excess inventory is a product that has not yet been sold...
“Returns impact cost, but they also have consequences for sustainability, quality, and customer experience, which are important pillars of our strategy,” Benoit shares. “We put a lot of focus on...
Listen to the article None min This audio is auto-generated. Please let us know if you have feedback. Dive Brief: Walmart on Tuesday said it’s expanded its delivery hours. With...
The Interactive Customer Service Association announced winners of the 2023 Elevate Awards Tuesday evening during the annual summit in Charlotte, North Carolina.ICX Association Executive Director Alicia Lavay, left, and Cherryh...
A common misconception for consumer brands is that the marketing process ends at the point of purchase. Instead, smart brands recognize that a customer’s lifetime value—or the net profit that you’ll...
