Retail

Listen to the article 2 min This audio is auto-generated. Please let us know if you have feedback. Dive Brief: As Target undergoes a turnaround effort, the mass retailer is...

Customer ServiceThe grocery sector has never faced so much uncertainty, but focusing on delivering a powerful customer experience can help maintain long-term, sustainable growth.Photo: Adobe StockSeptember 12, 2025 by Alasdair...

Customer acquisition costs are up 38%, while retention rates keep sliding. Your marketing budget is working harder and delivering less. Your best customer hasn’t walked through the door in three...

As a leader in the sporting goods industry, you know how much depends on what’s happening at the store level. From empty shelves to off-brand displays, small issues can lead to...

Listen to the article 3 min This audio is auto-generated. Please let us know if you have feedback. Dive Brief: Ralph Lauren launched Ask Ralph, an generative AI-powered conversational shopping...

Customer ServiceSean O’Neal, vice president of retail operations at The UPS Store, outlines customer experience strategy, how automation is playing into CX and reveals how data collection and customer relationship...

Our freshly minted evaluation, The Forrester Wave™: Commerce Search And Product Discovery Solutions, Q3 2025, makes it clear that digital businesses are in a search pinch right now. If they...

Listen to the article 4 min This audio is auto-generated. Please let us know if you have feedback. Dive Brief: Lululemon is overhauling its product design and development processes and...

Customer ServiceTo succeed in this new era of customer engagement, marketers must evolve from campaign-centric strategies to journey-centric execution.Photo: Adobe StockSeptember 5, 2025 by Scott Opiela — Chief Marketing Officer,...

Listen to the article 2 min This audio is auto-generated. Please let us know if you have feedback. Dive Brief: Best Buy has partnered with Uber Eats to offer on-demand delivery...