5 Best Contact Center Quality Assurance Software I Trust
You’re not here to debate whether QA matters. You already know it does. What you’re trying to fix is the gap between what your agents are doing and what your...
You’re not here to debate whether QA matters. You already know it does. What you’re trying to fix is the gap between what your agents are doing and what your...
Account based marketing isn't just another channel or tactic. It’s a strategic approach that flips the traditional funnel. Instead of casting a wide net, ABM teams select high-propensity accounts. From...
The latest analysis of the wealth management sector predicts that 20% of wealth and asset managers will be acquired in the next five years.Weekly deal round-ups generally fit that narrative...
ESG assurance is now vital for corporate credibility—and by 2028, the Corporate Sustainability Reporting Directive (CSRD) will make reasonable assurance mandatory. Highlights ESG assurance builds trust by verifying data accuracy,...
Tax season is never anyone’s favorite, but having clear expectations makes it easier to plan. Every year, we get taxpayers asking when the IRS will begin accepting their tax returns....
Clarity is the key. By Anthony ZeccaLeading from the Edge Many of you who are reading this might be too young to appreciate the story I share below about my...
The National Council of Juvenile and Family Court Judges (NCJFCJ) presented Judge Lori Bustamante of the Superior Court of Arizona in Maricopa County with the Innovator of the Year Award...
On a busy Tuesday morning, the office printer jammed, causing a backlog of tasks and frustration across departments. The IT team scrambled to resolve the issue, and it took hours...
Using AI to level up your marketing campaigns shouldn’t require a computer science background. With the right tools, non-technical marketers can use automation tools to turn initiatives into impact. In...
Chilton Trust, a New York-based trust bank, family office and wealth manager with $9 billion in assets under management, has named the former head of PNC Private Bank as its...