Hospitality

When it comes to hoteliers adopting e-tipping, 2023 saw “lots of potential energy, but very little kinetic energy,” as Russ Lemmer, CEO of Austin, Texas-based fintech...

Google’s I/O Conference on May 14th proves they’re taking generative AI seriously. In addition to the introduction of Gemini this year, they’ve also developed a range of AI features that...

The saga has been underway since 2014. | Photo: ShutterstockFederal labor regulators have dropped their 10-year effort to routinely hold franchisors responsible for the employment policies and practices of franchisees....

The hospitality industry, particularly the resort sector, is on the cusp of significant transformations. Over the next decade, technological advancements, changing consumer preferences, and a heightened focus on sustainability will...

Introduction In today’s competitive hospitality industry, delivering an exceptional guest experience is paramount. One of the most effective ways to achieve this is by integrating cutting-edge technology into hotel guest...

In an era marked by inflation and supply chain disruptions, restaurants face the formidable challenge of maintaining profit margins while food costs soar. The confluence of these economic pressures demands...

LODGING Editor-in-Chief Dennis Nessler and a trio of hotel executives discuss the increasing role of data in the procurement process and its overall impact. The group also addressed ongoing trends and current conditions within the lodging industry procurement landscape, and offered their projections for the future. Fill...

In the fast-paced world of fast food, integrating Artificial Intelligence (AI) has been a topic of heated discussion, especially with giant brands adopting (…or, ahem, dropping) this new technology to enhance customer...

McDonald's and other fast-food chains have pushed value to get traffic. | Photo courtesy of McDonald's.Traffic to quick-service restaurant chains declined 2.3% in the second quarter, according to new data...

As the summer travel season kicks into high gear, the specter of overtourism looms large over many of the world’s most beloved destinations. In an interview with two EHL researchers...