Chick-fil-A ranked highest among limited-service chains for customer satisfaction, but its score declined 2% year-over-year. | Photo: Shutterstock.For the 10th consecutive year, Chick-fil-A earned the highest consumer-satisfaction score among limited-service...
As I make the rounds conducting hotel sales training, I am afforded the opportunity to peek into how hotel group and event salespeople are using a wide variety of what...
The senior living industry, long pigeonholed as low-tech and behind the times, has begun to embrace the power of data. In response to the evolving resident needs, communities are seeking...
Dreamscape Hospitality announced the appointment of Austin Bucholtz as vice president of operational strategy and transitions. He joins the Dreamscape Hospitality team with extensive experience in...
As a third-generation Hungry Howie’s franchisee, 27-year-old Rebecca Shannon is set to open her very first Hungry Howie’s restaurant as sole franchisee in Monroe, Mich. In this first-person essay, Shannon shares...
New York currently caps delivery commissions at 23%. | Photo: ShutterstockThe New York City Council is considering a bill that would significantly increase what third-party delivery apps are allowed to...
Simply being a hotel vendor doesn't mean you have to stick to the same safe and unexciting approach. Now more than ever, it's essential for brands to celebrate their uniqueness...
Introduction The emergence of hotel tech companies has ushered in a transformative era in hospitality, where the convergence of technology and guest-centric approaches has become the cornerstone of success. These...
The Newport Beach Hotel & Suites TPG Hotels & Resorts, one of the nation’s premier hospitality management firms, announced the completion of a transformative guest room refresh project at the...
The Federal Trade Commission recently issued a rule largely banning the use of non-compete agreements nationwide. The stated purpose of the rule is to address the significant harm non-compete agreements have inflicted on...
