PolyAI recently held its annual VOX conference, where OpenTable and other industry leaders gathered to discuss voice AI’s transformative power in hospitality. Voice AI, in simple terms, is technology that...
Franchisees are accusing I Heart Mac and Cheese of misleading sales tactics. | Photo by Jonathan Maze.Three franchisees of I Heart Mac and Cheese have filed a lawsuit against their...
Atlanta, GA – Hotel owner, operator, and developer, Hotel Equities (HE), reflects on 2024’s achievements driven by partnerships, industry accolades, guest satisfaction, and employee growth initiatives, and shares optimism for...
In recent years, senior living communities have shifted their focus to a holistic model of active aging. This shift recognizes the value of enhancing quality of life by keeping seniors...
WASHINGTON, DC—The American Hotel & Lodging Association (AHLA) and Cvent today announced a three-year partnership. As AHLA’s latest silver premier partner, Cvent will be the registration technology platform of choice and...
Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. To read the first part,...
North Carolina's highest court disagreed with insurers' contentions. | Photo ShutterstockThe Supreme Court of North Carolina has given restaurants a shot at collecting damages from their insurers for losses incurred...
As a lodging industry training provider, we receive an extraordinarily high number of inquiries for guest service training specific to the topic areas of “handling guest complaints” and “service recovery.”...
WASHINGTON, D.C.–The U.S. hotel industry reported positive year-over-year performance comparisons, according to CoStar’s latest data through Dec. 7. CoStar is a leading provider of online real estate marketplaces, information, and...
‘Tis the holiday season and brands have begun to wrap their strategic initiatives with a bow. As the end of year approaches, so does the time to let your unique...
