PEMBROKE PINES, FL – July 24, 2024 ComOps, a leading customer experience (CX) and professional service solutions provider today announced a new collaboration with Infor, the industry cloud company. This...
Introduction In an era where data breaches and financial fraud are increasingly common, the hospitality industry faces a critical challenge: ensuring secure payments processing while providing a seamless guest experience....
COVID created challenges for many hotel companies, but some operators managed to turn those challenges into opportunities. One such company is Waterford, Connecticut-based Waterford Hotel Group, which spearheaded the recently...
Imagine your wait staff getting your restaurant ready for the day when the heat index outside exceeds 100 degrees. The temperature is so oppressive that employees immediately crank up all...
Insomnia Cookies is being sold to two private equity groups. | Photo: ShutterstockKrispy Kreme has sold a majority stake in Insomnia Cookies to a pair of private-equity groups in a...
McLean, VA – Following 30 years of executive leadership for the Hospitality Sales and Marketing Association International (HSMAI) Americas, HSMAI Foundation and HSMAI Global, the organization is announcing the retirement...
Introduction Nowadays hotels are increasingly reliant on technology to manage guest information and provide personalized experiences. However, this reliance also makes them vulnerable to cyber threats. Implementing robust technological solutions...
When it comes to hoteliers adopting e-tipping, 2023 saw “lots of potential energy, but very little kinetic energy,” as Russ Lemmer, CEO of Austin, Texas-based fintech...
Google’s I/O Conference on May 14th proves they’re taking generative AI seriously. In addition to the introduction of Gemini this year, they’ve also developed a range of AI features that...
The saga has been underway since 2014. | Photo: ShutterstockFederal labor regulators have dropped their 10-year effort to routinely hold franchisors responsible for the employment policies and practices of franchisees....
