Hospitality

In the streaming age, it’s not uncommon for many consumers to watch shows and events together—sharing access to a streaming platform with friends and family is nothing new. However, when...

Guest loyalty isn’t built on points alone—it’s built on moments. It’s the warm welcome at check-in, the server who remembers a guest’s favorite drink, or the housekeeper who goes the...

As the EVP of franchise operations for My Place Hotels, a leading hotel franchise company, I’ve learned that the franchisor–franchisee relationship is key to long-term success. A strong partnership fosters...

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Restaurant sustainability practices can start small. You don’t need a complete overhaul to make meaningful change, with simple adjustments often having an environmental impact while even saving money. From reducing...

Del Taco has reported negative same-store sales each of the past four quarters. | Photo courtesy of Del Taco.Jack in the Box delivered some surprising sales results last quarter, reporting...

Every year, thousands of tonnes of food are discarded worldwide, with the hospitality industry playing a substantial role in this troubling statistic. Kitchens often overproduce to meet demand, buffets sit...

Like many parts of the guest journey, the sales transaction has been digitized to enhance convenience for customers. The point-of-sale (POS) system not only enables seamless payments, but also streamlines...

Are your customers always asking to take  home some extras of your salsa, BBQ sauce, or house salad dressing? Do you think there might be a market to actually sell it;...

Many restaurants work with large-scale distributors to stock their kitchens. But building direct relationships with local farms often gives you fresher ingredients and more control over the quality of those...