The evolving role of experiences in travel
Since the dawn of leisure travel, people have journeyed in search of new experiences. They long to meet friendly locals, eat new foods, stroll through unfamiliar landscapes, and witness (or...
Hospitality
Essential IT Infrastructure for an Omnichannel Guest Experience
Introduction As digital and in-person guest interactions continue to blend, the concept of an omnichannel experience has become increasingly important in the hospitality industry. Guests today expect a seamless, personalized...
Standing Out in a Highly Competitive Job Market
The hospitality industry offers a dynamic and diverse range of career opportunities. However, with this variety comes significant competition. Popular roles often attract hundreds of applicants, many with similar qualifications...
U.S. Hotel Construction Pipeline Reaches New All-Time High
According to the Q3 2024 U.S. Hotel Construction Pipeline Trend Report from Lodging Econometrics (LE), the total U.S. pipeline stood at 6,211 projects/722,821 rooms, up 9 percent by projects and...
The Onion Recall that Impacted McDonald’s Illustrates the Importance of Working as a Supply Chain | Modern Restaurant Management
McDonald’s Quarter Pounders were temporarily removed from the menu across 13 states due to E. coli contamination, likely from onions used on the burgers. This widespread foodborne illness outbreak has killed at least one...
Personalize Guest Experiences With Data
Your reservation system is a goldmine of information just waiting to be tapped. Every time a guest books a table, you’re collecting data that can help you create a more...
Applebee’s franchisee closes 8 restaurants in Kansas City area
Applebee's has struggled with sales and traffic declines. | Photo: ShutterstockAn Applebee’s franchisee has closed eight restaurants in the Kansas City area, leaving two locations still operating in the casual-dining...
This Halloween, 10 Ways to Scare Your Competition and Steal Their Customers
This Halloween, 10 Ways to Scare Your Competition and Steal Their Customers — Photo by Shepard Presentations, LLC. Halloween brings up images of spooky costumes and haunted houses. So, here’s...
Securing Guest Payment Data: Essential Practices for Hotels
Introduction Guest data security has become a top priority in the hospitality industry today. As hotels move towards online bookings, digital check-ins, and other tech-driven conveniences, the need for securing...
Recognizing Women Leadership and Company Success
Cindy Lapidakis, Vice President of Sales and Marketing, Royal Basket Trucks Royal Basket Trucks® is proud to recognize Cindy Lapidakis, vice president of sales and marketing, who was recognized as...
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