Hospitality

Overview Carolyn grew up in sunny Los Angeles and graduated from New York University. After working in New York City nightlife and restaurants, it was not long before she fell...

The operations of hospitality are embedded deeply with modern technologies. Whether it is guest services, daily operations or revenue management, every segment of business in hotels is utilizing technology. Such...

https://www.youtube.com/watch?v=NlqW69QCE1k During LODGING OnDemand Episode 36, Kass Dawson, vice president, brand strategy and marketing, SoftBank Robotics America, and Michael Case, general manager, Marriott Denver Tech Center, discuss the...

With COVID-19 guidelines loosening up this year, it’s time to tighten up your 2023 marketing plan. If events fell to the wayside over the past few years, now’s the time...

A restaurant’s design is a guest’s first impression, setting the stage for the experience to come.  When creating an elevated dining space, it’s critical for there to be a meeting of...

Restaurant jobs include many more than the obvious few that spring to mind. Chef, server, and bartender barely scratch the surface of all the work that happens in front and...

Starbucks Interim CEO Howard Schultz has voluntarily agreed to testify in front of Bernie Sanders’ Senate committee on health, education, labor and pensions, or HELP. In this episode of Working...

Hotel operations is often seen as creating and following brand processes and keeping costs under control – but great operators know compliance is only part of the picture.  Christian Lundén,...

Princess Cruises has created a device that unlocks a world of possibilities for cruise guests. The device is called Medallion, and it is a chip that can be worn as...

With the surge in scamming targeted at the hospitality industry, let’s take a look at the how the industry is getting affected by these scams and how properties can avoid...