As far back as 2010, revenue management guru Sherri Kimes of Cornell University foresaw the rise of total revenue management within the hospitality industry. This, however, remained a distant dream...
Early on a sunny Sunday morning, the air is thick with humidity and the servers are reeling from consecutive busy services. As families flood out of a nearby church and...
Couriers working with third-party apps would have their pay rise to $19.96 in 2025. / Photo: ShutterstockNew York City has set a minimum wage for the delivery drivers affiliated with...
Tune in to The Turndown Ever wonder what keeps hoteliers up at night? Or what helps them sleep easy? In “The Turndown,” host Sébastien Leitner of Cloudbeds chats with hospitality...
Moving into the next phase of its evolution following last year’s merger with Marshall Hotels & Resorts, TPG Hotels & Resorts recently tapped industry veteran Ben Perelmuter to oversee day-to-day...
Business owners must know the risks and potential pitfalls involved in setting up a new restaurant so their investment is protected. They have to adhere to a set of common guidelines to...
Restaurant complaints are unavoidable in the hospitality industry. It’s just a fact of life. But how you handle complaints from restaurant customers determines whether a problem results in a happy...
Jan Barnett, Rock N Roll Sushi / Photo courtesy of Rock N Roll SushiRock N Roll Sushi has named Jan Barnett to the role of CMO. Barnett was previously CMO...
by Josiah MackenzieFounder & Publisher, HotelOperations.comAfter getting his start in hospitality working at the front desk of a small property on the California coast, Josiah held leadership roles at companies...
The buzzword "Metaverse" has become viral globally when Facebook announced its new name "Meta" in late 2021. It is predicted that in the next few decades, the metaverse is the...
