Hospitality

Maintaining a community focus was important to Grégoire Jacquet when he founded Grégoire more than 20 years ago. He made sure to recognize customers and address them by name and...

The restaurant industry collectively prides itself on making it nice for people from all walks of life. The goal is equal hospitality for all guests. But behind the scenes, accessing...

The first Daddy's opened in Pasadena, Calif., in 2018. / Photo courtesy of Daddy's Chicken Shack.The private-equity firm that recently acquired Port of Subs has now also taken majority ownership...

Source: David Lund The Prosperous Hotelier shows you not just how to get comfortable with the numbers, but how to dance with them. Inspirational, educational, and chock full of tips...

The number of companies with Diversity, Equity & Inclusion (DEI) initiatives skyrocketed in the last three years. However, these initiatives showed mixed results. Employees have noticed, and about one-third would...

IHG Hotels & Resorts released its Q1 2023 trading update. Highlights from the results include: Q1 group RevPAR up 33 percent versus 2022 with Americas up 18 percent, EMEAA up...

The artificial intelligence (AI) revolution is more than a passing fad. Thanks to the increasing popularity of tools like ChatGPT and Midjourney, more organizations are saving time and money through...

For the longest time, there has been an idea that automation would take away jobs. It has been thought that, eventually, machines would be able to do jobs better than...

Restaurants have always been all about creating unforgettable experiences. Mottos like “make it nice” and “yes is the answer what is the question” typify the customer-is-always-right ethos that’s been the...

The rule changes would allow restaurants to use more teen labor. / Photo: ShutterstockA shortage of job candidates has prompted the legislatures of at least 10 states to propose easing...