Hospitality

We All Know What CX Means, But What about EX, WX, DX, UX and More? — Photo by Shepard Presentations, LLC. CX is the abbreviation for customer experience. Somehow, someone...

Below is an excerpt of "How to Hire: The Essential Guide to Recruit & Retain the Right People" by Clint Smith, Founder and CEO of CareerPlug. He wrote the book...

Brunch has benefited from consumers' urge to socialize after the pandemic.| Photo: ShutterstockLike many of us 9-to-5-ers, the restaurant industry lives for the weekend—and Saturday mornings in particular.According to a...

It’s not location, location, location. It’s cleanliness, cleanliness, cleanliness. Hotel cleanliness and housekeeping are essential factors that significantly impact guest satisfaction and positive reviews. Among the various factors that shape...

There are two things that most small restaurant owners have in common. The first is that they are passionate about the restaurant industry. The second is that they are incredibly...

When it comes to running a restaurant, Gen Z is becoming the prevailing generation to attract and retain. While you may have thought them previously to be in the minority,...

Next gen loyalty programs are a smart, effective way for restaurants to stand out and build a stronger connection with guests. These creative, personalized loyalty programs use tech and customer...

Restaurant staffs are also trying new beverages in their bid to stay cool. | Photo: ShutterstockFine-dining restaurants saw definite changes in their sales mixes and operations while the nation was...

1 Hotels, the mission driven luxury lifestyle brand, is introducing Certified Sustainable Gatherings, a new approach that offers the opportunity to create stunning, unforgettable events that are designed to minimize...

Video marketing through social media opens up a world of opportunities for restaurants to grow their brands and bring new customers through their doors. Food-related content has been a staple...