Legacy PMS is Negatively Impacting Guest Intelligence and a Barrier to Innovation
As the former COO of Shiji ReviewPro, my team and I have worked with many clients over the years across the globe to optimise the process of the collection of...
As the former COO of Shiji ReviewPro, my team and I have worked with many clients over the years across the globe to optimise the process of the collection of...
Introduction The hotel room experience is being reimagined with the introduction of Hilton’s new “Connected Rooms” technology. This transformative room concept aims to enhance the guest experience by integrating personalization...
Jamelia Lehn Spire Hospitality has appointed Jamelia Lehn, CPA, as chief financial officer (CFO). In her new role, Lehn will be responsible for all matters related to financial management and will also...
The most popular way to pay at restaurants is through card transactions, whether it's credit or debit. According to a PYMNTS study, 68 percent of consumers use their credit cards to purchase...
Jeff Klein will now oversee Popeyes in the U.S. and Canada. | Photo courtesy of Popeyes.Sami Siddiqui, who helped build Popeyes into the country’s second-largest chicken chain, was promoted to...
Source: EHL In a landmark collaboration, Cartier and EHL Hospitality Business School (EHL) have signed an agreement to set a new standard in luxury experience management education. This partnership underscores...
NORWALK, Connecticut—HEI Hotels & Resorts added the DoubleTree by Hilton Atlanta-Roswell and DoubleTree by Hilton Atlanta–Alpharetta to its portfolio, bringing the total number of hotels managed in the metropolitan Atlanta...
Tipping has gotten out of control, according to nearly three in four Americans who took part in WalletHub's Tipping Survey. Approximately 78 percent think automatic service charges should be banned. "More and...
McDonald's Japan was unable to take some orders for a time as a result of a system outage. | Photo: Shutterstock.McDonald’s was hit with a technology outage on Friday that...
Bangkok, Thailand - 2024 is set to be a momentous year for Centara Hotels & Resorts, as Thailand’s leading hotel operator embarks on an ambitious development strategy that will see...